OUTSOURCING SERVICES
(D-LINK NETWORK SERVICES) |
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Dare to compare D-Link’s array of advanced support options and professional services ensure the value we deliver goes beyond the price point. D-Link goes further to optimize the right combination of advanced, high-quality networking technologies with proven consulting, installation and support. Our Lifetime Warranty on xStack® switches plus free firmware upgrades, email and basic phone support for all our products provide a firm foundation for the solutions we provide to your business problems. D-Link’s customizable professional services and flexible advanced support options play a significant role in driving the low TCO and high business productivity our total networking solutions deliver. Combine the professional services you need to supplement and extend your capabilities with the support levels required to meet your IT and business requirements.
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Our enterprise-class services and support ensure we deliver unmatched TCO
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Overview of D-Link Service and Support Offerings
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Professional Services
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• Network Assessment
• Network Installation
• Network Security Audit
• Wireless Site Survey, Planning, Design and Implementation
• SAN Storage Implementation
• IP Surveillance Site Survey, Design, and Implementation
• VoiceCenter® Remote Design, and Implementation
• Remote Consulting Service for Configuration and Installation
• D-Link 5-year Extended Warranty. Adds 5 years of next business day advance hardware delivery with 9-to-5 phone support.
• Standalone Priority Phone Support. Per Incident 24x7 or Contract Period 9-to-5 or 24x7.
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Advanced Support Options
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D-Link Delivers |
D-Link Onsite |
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Basic |
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9-to-5 or 24x7 |
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9-to-5 or 24x7 |
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Software and Firmware Updates |
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Advance Hardware Replacement |
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Onsite Response |
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For detailed information call 888.354.6574
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D-Link’s networking experts have years of experience optimizing D-Link equipment and multi-vendor environments. They are uniquely qualified to assess your business
requirements and your staff ’s capabilities in order to scope the assistance you need. With an agreed-to Statement of Work, D-Link will deliver unmatched value as we help you specify, plan, rack, connect, configure, document and administer our broad range of business solutions.
Our expert services can range from installation of a single switch to complex network designs and implementation. We even have vertical industry expertise. For example, we can provide fully operational IP Surveillance installations to address the security and business issues particular to your industry and facilities.
To begin exploring what we can do for you as your dedicated partner in any of the following service areas, read on and then contact us at (888) 354-6574.
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D-Link’s Network Assessment Services provide the basis for making executive and technical decisions about your network at key junctures such as mergers and acquisitions or when facing reliability issues.
In order to provide the operational, tactical and strategic guidance uniquely dictated by your business requirements and current networking capabilities, we use the following methodology:
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Interview and Scope.
D-Link begins by interviewing IT and business managers to document business and user requirements.
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Observe, Map and Measure.
Our team applies its deep experience in all aspects of multivendor network environments and operations to take inventory, map topology, measure and document performance and functionality, and analyze key problem indicators.
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Deliver.
The deliverables scoped in the initial interview process result in a unique SONAR (State of Network Audit and Assessment Report) designed to identify gaps between your network design and operational capabilities versus your user/business requirements. The fundamental takeaway is our recommendation for closing the gaps.
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D-Link’s networking experts have years of experience optimizing D-Link equipment and multi-vendor environments, uniquely qualifying them to install our D-Link
networking solutions.
The scope of services can range from installation of a single switch to complex network designs and deployment including product specification, preplanning, racking, connection, configuration, verification of functionality, documentation, and training.
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Network Design and Plan.
If you need assistance in designing or redesigning the network, D-Link’s network experts can be retained to perform a needs analysis and make a detailed design recommendation.
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Installation and Product Configuration.
Our experienced specialists ensure firmware and software purchased is up to date and configure all D-Link system parameters required to provide the features and functionality agreed to in our Statement of Work, which can include:
• Performance and scalability
• Network management
• Security
• High-availability
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D-Link’s Network Security Audit is the usual starting point for D-Link’s Security services, which work to guarantee the security of your network resources and your organization’s information. Our security experts stay current on the damaging exploits that can threaten businesses as they become ever more dependent on network infrastructure.
Based on advanced interview and network observation techniques, D-Link defines potential vulnerabilities and applies the most effective of D-Link’s security appliances and techniques to plug the gap. For example, by leveraging our E2ES (End-to-End Security) console, we can specify a solution that gives you unified control of our ICSA certified firewall and security solution to tap the protection built into our remote, wireless, wired, distribution, and core layer components. D-Link specialists provide a range of security services to satisfy your needs, including:
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Security Audit.
After review of architecture, policy, access controls, configuration, connectivity, physical data center, and security goals, D-Link summarizes current security risks and recommends solutions.
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Security Policy Creation.
The result defines information-handling strategy and regulates information access, auditing and control practices, and intrusion discovery.
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Security Awareness Training.
People are often the weakest security link, and to close that gap D-Link provides a range of training options, ideally while D-Link implements a security policy.
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Penetration Testing.
D-Link experts will attempt to penetrate the information infrastructure using current, realistic hacking techniques. This testing is done in close cooperation to minimize risk during the penetration effort.
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End-to-End Security Implementations.
D-Link will help you take advantage of the cooperating security features built into D-Link equipment and coordinate secure firewall, security appliance, and VPN implementations.
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Security Breach Assistance.
In the event of a security breach, D-Link can consult onsite to assist in restoring your information infrastructure to a stable, operational state and make recommendations for preventing a repeat.
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D-Link’s Wireless Site Survey is the starting point for a successful wireless LAN upgrade or initial implementation.
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Wireless Site Survey.
D-Link’s wireless network expertise results in an accurate survey and documentation of the RF (Radio Frequency) characteristics of your facilities.
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Specification and Implementation Plan.
An interview process takes it the next step to an equipment specification, site placement and configuration plan that optimizes coverage and can handle the wireless bandwidth, application and security demands of your business now and in the future.
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Implementation and Configuration.
D-Link can help implement the plan with installation assistance and configuration.
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For companies doing server virtualization, or that simply run more than one serious business application on separate servers, this service virtualizes what makes traditional Storage Area Networks (SANs) expensive and complex.
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Requirements Discovery.
Interviews with business owners and IT administrators ascertain your business requirements for storage. One outcome is a recommendation of suitable off-the-shelf drives to install in the D-Link xStack iSCSI storage array.
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Installation Assistance and Remote Configuration.
After delivery, we advise on drive installation and connection of the storage to an operational SAN. We then walk administrators through the capabilities of the solution and remotely configure it to your requirements.
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Deliverable.
The result is an operational SAN with storage optimized according to your business needs for performance and resilience and its use to support e-mail, database, web, file or streaming media servers. We also optimize storage for workstations booting off the SAN and disk-to-disk backup use.
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Training.
We train you in storage configuration, management, administration and SAN activities.
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Requirements Discovery.
During a comprehensive site survey and interview sessions, the customer obtains a full understanding of the capabilities of IP Surveillance and how it can be applied to your security and business problems.
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Surveillance Plan.
D-Link specifies "smart" IP camera solutions that eliminate the need for human attention to non-eventful video. Motion detection, directional motion, abandoned objects, object removal, human presence, and camera tampering can trigger alerts to interested parties.
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Installation and Configuration.
IP Surveillance cameras are quickly integrated with switches and storage that satisfy your cabling, bandwidth, and recording requirements as well as with any external security systems that help complete the solution.
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Training.
Surveillance system operators learn how to specify automated recognition of motion, security events and suspicious behaviors, automate response, and work with search-enabled audio and video. IT learns how to administer the end-to-end system and security learns how to leverage the automatic security event recognition.
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Deliverable.
You immediately enjoy improved security while decreasing operations costs and reducing risk of property losses. Other benefits specific to your sector or industry can range from improved observance of traffic regulations to reduced frequency of undesirable behavior to broadcasting of civic events.
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VoiceCenter Phone System customers can take advantage of D-Link’s Remote Configuration and Installation Assistance service to begin enjoying the business benefits of their VoiceCenter system quickly and economically.
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Requirements Discovery.
A D-Link expert will confer with you by phone to understand your business requirements.
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Remote Configuration.
The system is configured accordingly at D-Link’s Configuration Center and shipped ready to be connected to your network.
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Installation and Training.
A D-Link expert remotely assists you with the installation and provides training on the administration and use of the D-Link VoiceCenter Phone System. A 30-day free subscription to remote Adds, Moves and Changes administration can be converted to a year-long agreement.
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The D-Link Remote Consulting Service provides telephone assistance to purchasers and resellers of D-Link solutions who need installation and configuration support. Reaching a D-Link engineer with the specific expertise you need for a fast, effective response has never been easier. Service clients can simply call and schedule a convenient time for the consultation, which is billed in 30-minute increments.
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