Understanding the ERR_SOCKET_NOT_CONNECTED Error

This error means your browser can’t establish a reliable connection to the website’s server. The problem could be on your end (browser, local network), with the website itself or somewhere in between.

Troubleshooting Steps

Basic Checks:

Is the Website Down? Check on sites like, or to rule out server side issues.

Try a Different Browser: See if the error continues across Chrome Firefox, Edge etc. This helps narrow the issue down to browser specific or device wide.

Test Another Device: Try going to the website on a different computer or phone connected to the same network. Then try it on a different network like your phone’s cell towers instead of your WiFi.

Browser Issues

Clear Cache and Cookies: Outdated data will cause conflicts. Go to your browser’s settings and clear browsing data.

Check Extensions: Disable browser extensions one by one. Sometimes they interfere with the connection.

Reset Browser Settings: Restore browser to its default settings if other options fail.

Network Centric Fixes

Reset your TCP/IP stack: Open a command prompt (Windows) or terminal (macOS/Linux) and run these commands:

ipconfig /flushdns
netsh winsock reset

Check Proxy Settings: Make sure your browser isn’t set to use a proxy that is failing.

Disable Firewall/Antivirus: Sometimes security software can overzealously block connections. Disable for testing purposes. But if you think the site is suspicious this is not a good idea because you can get infected with malware.

Beyond the Basics

Update Network Drivers: Outdated drivers cause all sorts of network problems. Get the latest ones from your hardware manufacturer’s website.

Scan for Malware: Malware can mess with network settings. Run a full system scan with your antivirus software.

Advanced Troubleshooting

DNS Issues

Change DNS Server: Your DNS server might be experiencing problems. Try switching to a public DNS service like Google Public DNS ( and or Cloudflare ( Find your network settings for instructions on how to change your DNS server or call your ISP (AT&T, Spectrum, Verizon, etc).

Investigate Socket Pool Settings (Chrome specifically)

Access Internal Settings: Type chrome://net-internals/#sockets into Chrome’s address bar.

Flush Socket Pools: Click on Flush socket pools. This can clear up bad connections.

Router Reset/Firmware Update

Power Cycle: Unplug your router for 30 seconds and plug it back in. This can sometimes fix this error.

Firmware Updates: Check your router manufacturer’s website for updates or go inside your router’s configuration in the browser at or and use the credentials admin for password and admin for username. Update the firmware from that control panel.

Rare Origins

MTU Settings: Incorrect MTU (Maximum Transmission Unit) values can sometimes cause this specific error. You might have to experiment with different values to find what works best but you can start with a setting of 1472. You can find these settings in your router’s configuration.

Background Apps: In rare cases other software on your computer is hogging network resources or interfering with connections. Try a clean boot with minimal programs running if you think this is the issue.

Important Things

Step by Step is Key: Use these fixes one by one. If one step resolves the issue you don’t need to go further down the list.

Context Matters: If the error only happens on specific websites their servers are the reason. In that case you’ll need to wait for them to fix the problem or find alternatives.

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